Frequently Asked Questions

Yes you will need an account when subscribing. This is important as it will allow you to manage your personal information, track your orders, cancel your subscription etc.

We use EVRi to send out your orders. You can track your order every month using the tracking number we email you. If you have any problems or didn’t receive your tracking number, please contact us. You will also receive a SMS from EVRi with delivery updates, therefore it is important to provide a phone number during checkout.

You can contact us or you can cancel your subscription by yourself. To do it yourself follow the instructions below.

1. Navigate to the My Account page.
2. Scroll down to the “My Subscriptions” table.
3. Press the “view” button next to your subscription you want to modify. You will then be directed to a page where you can, cancel or suspend an active subscription, change your subscription plan, change the payment method used for automatic recurring payments, etc.
4. Select the appropriate action and you’re done.

Yes you can pause your subscription by either contacting us or doing it by yourself. To do it yourself follow the instructions below.

1. Navigate to the My Account page.
2. Scroll down to the “My Subscriptions” table.
3. Press the “view” button next to your subscription you want to modify. You will then be directed to a page where you can, cancel or suspend an active subscription, change your subscription plan, change the payment method used for automatic recurring payments, etc.
4. Select the appropriate action and you’re done.

If you would like to change your subscription plan, i.e. from monthly to quarterly, then you can do it by contacting us or by yourself. To do it yourself follow the instructions below.

1. Navigate to the My Account page.
2. Scroll down to the “My Subscriptions” table.
3. Press the “view” button next to your subscription you want to modify. You will then be directed to a page where you can, cancel or suspend an active subscription, change your subscription plan, change the payment method used for automatic recurring payments, etc.
4. Select the appropriate action and you’re done.

If you would no longer like to receive your SnackVerse box and your subscription is currently active, you are solely responsible for cancelling your subscription before it renews. In the event that your subscription renews and you request a refund for the processing renewal, the following fee(s) will be deducted from the total refunded amount based on your current billing schedule:

Every 3 Months – £6.00
Every 6 Months – £12.00
Every 12 Months – £18.00

Please note, if you would like to request this you must do it within 14 days of your subscription renewing!

Snacks are not returnable after purchase. If for some reason you are not satisfied with your box, please contact us and we will gladly read your feedback as we are always trying to improve the experience.

Please note ALL SALES ARE FINAL and refunds are only issued at our discretion in rare cases.

To give a gift simply click the “Give a Gift” button. Then, follow the prompts and complete the checkout. It’s important to use the shipping address fields for the giftee’s details.

If you have not received your box, please be sure to check your tracking number with customer services. If your tracking number says it has been delivered, we suggest first checking with your neighbour, or someone who might have a similar address to you, in case it might have been delivered there by mistake. If you still cannot locate your box, you will need to file a claim with the delivery service. In such cases it’s important to contact us too, so we can assist you. You must notify us within 14 days of the dispatch date for any missing boxes. After this time we cannot replace your order. 

If your box is damaged when it arrives or you suspect your snacks are missing, you can contact us with pictures, and we will help look into the issue for you.

We try to ship the best tasting snacks every month to you. Sometimes you might not like them due to different cultures having different taste buds, but don’t worry we get new snacks in all the time, which means there’s snacks for everyone.

No! All sales are final and we don’t accept returns as the snacks are perishable. If you have any problems with the box you have received, you can contact us and we will try to help you.

We ship all boxes to any addresses in the United Kingdom for completely free.

If you do not see your country here, please contact us to see if we can make an exception.

Your first box will be shipped to you in the last week of the month in which you signed up, unless otherwise stated during checkout. For existing customers your account will renew on the 4th day of the month (this is when payments are taken out) and your box will be shipped out last week of each month.

Please note, shipping times stated here, are an estimate, shipping times can vary month-to-month. You can always check the status of your order (and see when it will ship) in your account settings.

UK orders should usually take 2-3 business days to arrive after they’ve been shipped. International delivery dates can vary, but we try to get them to you as fast as possible!

You can track your delivery using your order number. For more information please contact us.

You will be billed for your first month immediately upon signup. Your plan will automatically renew (don’t worry, you can cancel anytime, from your account settings) anywhere between the 4th-12th of the month.

Coupon codes are only applied to your first box, and every box after that will be charged regular price. Follow us on our social media and sign up to our newsletter so you don’t miss out on coupon codes!